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Uber’s string of controversies have seriously hurt its reputation, survey says

The public is well aware of Uber's stream of scandals, according to a new survey.

It hasn’t been the best year for Uber. And now it's got something else to worry about — its reputation.

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Already this year, the new-age taxi service has faced lawsuits, the allegations of sexual harassment in the workplace, self-driving car mishaps, an executive exodus, and embarrassing leaked videos. That string of bad press has had a tangible effect on opinions about the company, according to a recent survey of ride-hailing customers by consulting firm cg42.

Some 57% of the survey's 1,500 respondents now have a negative or neutral impression of Uber, following all the negative news stories, as this chart from Statista shows. By contrast, some 69% of respondents said they had a positive opinion about Uber before all the bad press.

And that wasn't all. Some 81% of respondents were aware of the scandals, and 56% of those who’ve left Uber in recent months have done so explicitly because of the bad stories, cg42 reported.

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Amid all the gloom and doom, there was some good news for Uber. Only 4% of respondents had actually switched from Uber to a rival service, according to the survey. People may not like Uber, but most aren't yet ready to quit it.

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