Overbilling Scandal ECG defends allegedly dubious contract with CB Electronics

According to pulse.com.gh’s sources in the ECG, the electronics company, CB Electronics was contracted to provide prepaid meters to customers on a Build Operate and Transfer basis.

  • Published:
Electricity Company of Ghana play

Electricity Company of Ghana

24/7 Live - Subscribe to the Pulse Newsletter!

Public Relations Officer of the Electricity Company of Ghana, William Boateng has refuted assertions that a Chinese electronics company contracted by the ECG  to run its prepaid meters is ripping customers off by overbilling them.

According to pulse.com.gh’s sources in the ECG, the electronics company, CB Electronics was contracted to provide prepaid meters to customers on a Build Operate and Transfer basis.

According to the source, management of ECG dubiously renewed CB Electronics’ contract when it ended this year.

“ When it was time to transfer to ECG our management dubiously renewed their contract, now the Chinese get a percentage of the credit that are purchased”, the source said.

CB Electronics is also said to be in charge of billing, which is  difficult to monitor because the entire operation systems of the company is in Chinese.

“Everything of this Chinese company is in the Chinese language including the interface their Technicians use to resolve meter issues in our various offices.”

READ MORE:Software cannot be suspended; PURC not being fair - ECG

Responding to these assertions, William Boateng concurred that the ECG has a  contract with CB Electronics, but sought to clarify the extent to their operations.

According to him, CB Electronics are solely responsible for providing and servicing a fraction of the meters in the system. They are however not responsible for billing.

“ CB Electronics are not in charge of billing. That is solely done by the ECG. CB Electronics was contracted many years ago to provide pre-paid meters to Dansoman and its environs. The contract is even about to end in two months. They are preparing to hand over.”

He totally refuted assertions that the Chinese company  is ripping Ghanaians off. “They are operating a Build Operate and Transfer system”, he stressed.

He added the current billing problems cannot be attributed to CB Electronics in anyway.

“The current issues with electricity billing has nothing to do with CB Electronics.  How can a company that is only responsible for providing only a small fraction of the meters provided to the whole country be responsible for a nationwide challenge. As I said CB Electronics is not in charge of billing.”

He emphasized that the ensuing problem of overbilling is a result of wrong inputs by ECG staff into the company’s Customer Management System software.

“ The issue of overbilling as I have said over and over again, is a CMS issue. It has to do with wrong inputs and computation. It has nothing to do with CB Electronics, whose contract has ended anyway. They will be handing over in two months”, William Boateng told pulse.com.gh.

Do you ever witness news or have a story that should be featured on Pulse Ghana?
Submit your stories, pictures and videos to us now via WhatsApp: +233507713497, Social Media @pulseghana: #PulseEyewitness & DM or Email: eyewitness@pulse.com.gh.

Recommended Articles

Recommended Videos

Top Articles

1 Software Scandal EOCO indicts SSNIT managers over $72m software scandalbullet
2 Salaries In 2018 Here are the dates public workers will be paid in 2018bullet
3 Collapsed Banks Assets of UT Bank and Capital Bank for salebullet
4 David Ampofo Writes Is Ghana's cashew another cocoa?bullet
5 Menzgold Ghana Don't deposit money with Menzgold – BoG cautions...bullet
6 In Accra Susu collectors give gov’t 1 week ultimatum to stop...bullet
7 Taxes In Ghana 3% VAT flat rate takes off in July 1bullet
8 NPP Government Nana Addo nominates Dr Agnes Adu as MD of GTFCbullet
9 In Singapore Government to pay bonus to all citizens...bullet
10 Movie Time Kumasi City Mall raises the bar; opens...bullet

Top Videos

1 New Discovery Ghana discovers new mineral, lithium in commercial quantitiesbullet
2 Money Alert Meet Africa's richest womanbullet
3 Forbes 2018 Africa's billionaires rich listbullet
4 Support Finance minister buys Kantanka carbullet
5 Dr Joseph Siaw Agyepong Nobody can collapse my company – JOSPONGbullet
6 Plane Crash Starbow suspends operations following plane crashbullet
7 Bozoma Saint John 10 quotes from Uber top official, Bozoma,...bullet
8 Tech 6 reasons you should buy an iPhone SE instead of any...bullet
9 Video We are determined to move Ghana beyond aid - Bawumiabullet
10 MTN Mobile Money Adbullet