The Public Utility Regulatory Commission (PURC) has directed the Electricity Company of Ghana (ECG) to pay over GHc1.5 million in compensation to customers living around Achimota, Korle-Bu and other areas of Accra, who were unable to buy power towards the end of last year.
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ECG ordered to compensate customers affected by pre-paid challenges
The PURC says ECG violated its statutory obligations stated in Regulation 6 (2) (i) of the Electricity Supply and Distribution LI1816.
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In December last year many Ghanaians living in the aforementioned areas were greatly inconvenienced after being unable to buy credits for their pre-paid meters.
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The situation led to residents overcrowding the various ECG offices in Accra, in a bid to buy power.
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However, in a latest development, the PURC has ordered ECG to compensate all pre-paid customers who were affected last year.
A statement signed by the Executive Secretary of the PURC, Mami Dufie Ofori, said the compensation had become necessary because the ECG violated its statutory obligations stated in Regulation 6 (2) (i) of the Electricity Supply and Distribution LI1816.
“The Public Utilities Regulatory Commission (PURC), has ordered the Electricity Company of Ghana (ECG) to pay compensation to the affected prepayment customers in Achimota, Korle- Bu, Dansoman and Kaneshie who were unable to purchase electricity units from December 3- 12, 2017,” the statement reads.
It added: “The Commission through its regular monitoring of utility service provision, became aware on December 4, 2017 of the inability of the ECG customers in Achimota, Korle-Bu, Dansoman and Kaneshie Districts of Accra to purchase electricity units.
“The Commission undertook preliminary investigations into the matter on December 4, 2017 and further directed ECG to submit technical and operational information on the Prepayment System and its failure. ECG was also given an opportunity to answer questions and explain the circumstances of the incident to the Commission.
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“Having investigated the matter, reviewed data submitted by the ECG including correspondence, minutes, incident reports, BOT contract and system documentation, the Commission arrived at the conclusion that there was a violation on the part of the ECG.”
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