Airtel to remove customers without proper registration details

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August 9, 2016 7:47 PM

In line with this objective, telecommunications giant Airtel has over the last few months commenced an extensive ‘Know Your Customer’ (KYC) process to regularize customers’ details and to drive compliance.

Airtel Ghana

Airtel Ghana has undertaken a major clean-up of its customer database in accordance with regulatory conditions of the National Accreditation Authority.

The exercise, which began in April is expected to continue to 30 September, 2016, involve activities that will lead to updating of the company’s customers information in line with the stipulations of the NCA.

Customers who fail to update their information accordingly will have to be deleted.

Speaking to the rationale behind the action, Airtel’s Director for Legal and Corporate Affairs, Hannah Agbozo said “The exercise is in line with regulatory requirements and our focus is to ensure that customers’ details are complete and up to date.

We have, since April, been engaging customers using various channels to ensure that they take the appropriate actions to bring their accounts up to date.

Customers can visit our shops anytime between now and end of August to regularize their details. Alternatively, they can also send a blank text message to short code 400 to check their registration details”.

She continued “to ensure full compliance, we are deactivating accounts that do not fully comply with KYC requirements.

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