ADVERTISEMENT
Report shows that Customer service in Ghana very poor
The report was conducted across various sectors including financial, utilities, telecommunications, hospitality, healthcare, retail malls, public institutions, and online businesses.
___9133482___2018___11___23___18___poor-customer-service-750x500
The findings of the report showed that public institutions especially utility providers were the worse when it comes to good customer service delivery.
Meanwhile, retail malls were at the top of the table as the leaders in good customer service.
ADVERTISEMENT
The hospitality companies followed in second place and the third was online businesses.
Of all the 35 public Institutions surveyed including Passport office, the Driver and Vehicle Licensing Authority, Ghana Police Service, National Health Insurance Authority and the Social Security and National Insurance Trust, had a score of satisfaction which is 54.02 percent representing grade D.
The research also showed that these institutions still used the traditional means of customer interactions with a small fraction being digital.
READ ALSO: Black Friday shopping catches on in Ghana
The ICSP recommended that service providers must commit some resources to train their staff on excellent customer service.
ADVERTISEMENT
It added that mechanisms must be put in place to check customer service personnel in order to get the best.
Furthermore, the Institute wants the PURC and the Consumer Protection Agency to intensify their campaign against poor customer service.
Finally, the ICSP wants laws together with sanctions that will check the trend of poor customer service.
JOIN OUR PULSE COMMUNITY!
ADVERTISEMENT
Eyewitness? Submit your stories now via social or:
Email: eyewitness@pulse.com.gh
Recommended articles
How to save a life by doing CPR during an emergency
3 reasons most airplanes are painted white
How 1 woman became first lady of 2 different countries — she married 2 presidents
Kuami Eugene shares post-accident recovery photos, expresses gratitude to supporters
'Biggest' Fella Makafui treats herself to a GH¢100k+ Santos de Cartier Watch
Here are 5 things you need to know about applying deodorant between your thighs
BoG appoints Dr. Joseph O. France as monitoring advisor for UMB recapitalisation efforts
Government halts implementation of price stabilization and recovery levy on petroleum products