The other thing is that Google values your security, and they don't want to put you at risk for a hack by dealing with things like password resets or account recoveries over the phone.
So, how do you contact Google ? Here are a few options.
Can you call Google?
Yes, you can call Google. Google's customer support number is 1-855-836-1987. That will take you to a menu that will take you to a series of other menus, but most of the time, unless you have an issue with a piece of hardware like an Android phone, the end result of your call will be a recorded voice telling you which webpage to visit to try to resolve your issue.
And don't go calling other "Google" help numbers you find online; many are scams. A real person may well pick up, but they're after your cash, not your problem with a doc or an email account or a search.
Get help from Google Support
With most issues you encounter in the course of using Google, be it a problem with your Gmail, your Google Chrome browser, or Google Maps, let's say, other people have likely encountered a dozen times over. Or a million.
Google staffers write tutorials on dealing with common issues, and there are also user forums addressing myriad problems. Here's how to find the former.
2. You will see a search bar into which you can type your issue above nine icons displayed in the middle of the screen.
3. If you have a problem with one of these specific products, like Google Search or YouTube, click the icon. If not, briefly describe your issue in the search bar. (And note that you can click the little blue arrow under the nine icons to see dozens of other more specific icons.)
4. The page following each icon will list out many of the more common issues users experience, so look for your problem there.
If you can't find the help you need from Google's posted content, consider asking the people.
Use Google help forums
On the support.google.com page, select the icon of the product at issue and click it.
1. On the next page, near the top left of the screen, click the word "Community."
2. There will be multiple categories with many answered questions displayed on the next page; browse through for answers, or type a question into the search bar auto filled with "Describe your issue" in the center of the page.
3. At the bottom of the next page, hit the blue words "Ask now" to pose a question to the community.
Contact Google about Drive issues
Google Drive is the only app product for which Google allows actual direct contact.
From the support.google.com page...
1. Click the "Google Drive" icon.
2. On the next page, click "Contact us" at the top right.
3. Select the appropriate issue from the dropdown menu, noting that a selection like "Missing or deleted files" will allow for direct contact (others won't).
4. On the next menu, select how you want to be contacted by Google, by phone, chat, or email, and then enter the requested information (like your phone number) on the next page.
Sit back and wait Google will soon be calling. Or chatting. Or emailing.
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