Telcos in Ghana offer free packages to support fight against COVID-19

The statement said that about 240,000 customers use 3 terabytes of data each day to access online educational material.

“Our vision at the Chamber is to unlock the power on telecommunications, technology, and connectivity during these times so that our people, society and the industry can thrive beyond this crisis. Below is a summary of our mobile industry’s interventions categorized and under consumer, government, network resilience and our people that is common to all our members,” the chamber said.

“In consultation with the Ghana Health Service, our members are leveraging their infrastructure to broadcast emergency communications to educate over 30 million customers on COVID-19, daily safety tips using Ring Back Tones, SMS, Social Media, etc,” the statement added.

Meanwhile, the CEO of the Chamber Kenneth Ashigbey said: “Our industry is working meticulously during these difficult times to keep lives saved, emergency and educational services online, together with businesses, families, and friends connected.”

Below are more of the interventions of telecommunication companies in the COVID-19 fight:

Optimization of remote channels such as customer care lines, digital platforms and others to reduce visit to service centres currently operating from 8 am-2 pm daily excluding weekends. List of operational service centres attached to release.

Collaborating with the Bank of Ghana to offer free of charge Mobile Money transactions below GH¢100 to promote digital forms of payments and augment social distancing rules which reduce the rate of new infections.

The industry fraud team is equally working assiduously with Internet experts, content providers and social media platforms to fight COVID-19 related fraud and misinformation on our networks.

GOVERNMENT

Free access to critical websites and Government portals that provide COVID-19 awareness and safety protocols to enable citizens to access information for free.

On-going collaboration with the National Information Technology Authority (NITA) to zero-rate Government of Ghana Smart Workplace Portal to enable government workers to work from home.

Provision of network-related data through our regulator to facilitate contact tracing assistance and infection monitoring led by the COVID-19 taskforce and GHS teams.

NETWORK RESILIENCE

Optimization of our networks and capacity boost to support the surge in voice and data usage due to mass behaviour shift to working from home, e-learning, increased streaming, online gaming, virtual meetings, and movies and TV viewing online.

Deployment of additional infrastructure in the ensuing weeks to enhance our charging systems and intelligent networks to cater for increase in volumes for voice and data.

Following ongoing deliberations with our Regulator for additional network resources to maintain acceptable customer experience, further sites to be rolled out, additional international bandwidth to be expanded as well as fibre redundancy projects to be undertaken across the industry.

OUR PEOPLE

Health, Safety and Compliance process have been put in place, our staff and partners have been educated on “what to know about COVID-19” as well as protocols implemented to protect them.

Comprehensive training undertaken to our staff at all offices and branches. We have provided handwashing facilities, sanitizers, and protective gear to curtail the spread of any new infections within our premises.

Introduction of remote working policies for our staff to encourage flexibility and commitment, which allows for service availability and smooth business continuity.

Other Initiatives by our Members

Our members are independently rolling out commercial offers such as no disconnection policy for postpaid business/enterprise customers, huge bonuses on airtimes purchased through mobile money platforms, double data allocations on selected bundles, and data offers which do not expire all through these difficult times.

Some of our members have:

Activated shortcodes 199, 769 for the Ghana Health Service and 311 for the Ministry of Information to assist with enquiries and complaints from the general public on COVID-19. Other provisioned lines for the Information Ministry to be used for social media services.

Our members, using their CSR Foundations have pledged and donated in consultation with the Ministry of Health and Ghana Health Service medical supplies worth millions of cedis to complement Government’s efforts in the fight against

Deployed of mobile financial service (MFS) merchant accounts as collection conduit to support Government Institutions like the Ministry of Finance and the First Lady’s Fund mobilization for COVID-19.

Using data science techniques to leverage the production of rapid mobility estimates using anonymised and aggregated mobile phone data to support the government’s interventions against COVID-19.

Supplied wireless internet connectivity (routers, network devices, data) to Greater Accra Regional Teleconsultation Centre (TCC) at Ridge Hospital and Information

Ministry to facilitate education and psychological support under the Mental Health Authority.

Supplied over 2,500 SIM cards with over 4TB of data to support the national contract tracing effort.

As we assure you of our continued support to the Nation’s combat to the COVID-19 pandemic, we entreat the general public to refer to the zero-rated Ghana Health Service website, https://ghanahealthservice.org/covid19/, for relevant information in addition to the graphical visualization provided by the Chamber to the Ghana Health Service data on https://www.covidgh.com/ and stay home as well as align with the partial lockdown directive.