- Defects reported by new owners fell 44% between the third quarter of last year and the third quarter of this year, with reported issues reaching their lowest point in the 21-month period analyzed by Bloomberg in September.
- Paint, panel gaps, scratches, and dents were the biggest problems owners reported to Bloomberg.
- Bloomberg's survey respondents gave high scores to many of the Model 3's features.
- When asked how much they enjoyed driving the Model 3, respondents gave a score of 4.97 points out of 5, which Bloomberg described as an unusually high score for a consumer product.
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Tesla is fixing its notorious quality issues, according to nearly 5,000 Model 3 owners (TSLA)
A survey by Bloomberg of almost 5,000 Tesla Model 3 sedan owners indicates that the electric-car maker is making progress on fixing its vehicle-quality issues.
Tesla Model 3
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Tesla has developed a reputation for poor paint and build quality, but a survey by Bloomberg of almost 5,000 Model 3 sedan owners indicates that the electric-car maker is making progress on fixing those issues. And the participants in Bloomberg's survey gave glowing reviews of many of the Model 3's features.
Defects reported by new owners fell 44% between the third quarter of last year and the third quarter of this year, with reported issues reaching their lowest point in the 21-month period analyzed by Bloomberg in September. Owners described 35 problems per 100 new vehicles in September, down 65% from February, the worst month included in the survey, when there were 101 problems per 100 new vehicles.
Paint, panel gaps, scratches, and dents were the biggest problems owners reported to Bloomberg.
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Between January 2018 and September 2019, new owners reported an average of 66 problems per 100 new vehicles. Bloomberg noted that it's difficult to make direct comparisons between Tesla and the rest of the auto industry. J.D. Power's 2019 initial-quality survey found 91 problems per 100 vehicles across the auto industry, though J.D. Power measures problems over 90 days, rather than the 30-day period covered by Bloomberg, and Tesla is not included in J.D. Power's survey.
Tesla did not respond to Bloomberg or Business Insider's requests for comment.
Consumer Reports withdrew its recommendations for the Model 3 and Tesla's Model S sedan due to reliability issues, and the publication does not recommend the company's Model X SUV.
Bloomberg's survey respondents gave high scores to many of the Model 3's features. When asked how much they enjoyed driving the Model 3, respondents gave a score of 4.97 points out of 5, which Bloomberg described as an unusually high score for a consumer product. The Model 3's battery range, over-the-air updates, interior appearance, and touchscreen controls also received ratings greater than 4.85. The vehicle's automatic windshield wipers and voice-command system were the only features to receive ratings below 4.0.
Are you a current or former Tesla employee? Do you have an opinion about what it's like to work there? Contact this reporter at mmatousek@businessinsider.com . You can ask for more secure methods of communication, like Signal or ProtonMail, by email or Twitter direct message.
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Read the full results of Bloombergs survey here .
- Read more:
- Elon Musk said he wishes Tesla's Model 3 were cheaper, even though customers weren't that interested in its least expensive version
- Elon Musk said he probably wouldn't support Tesla's controversial SolarCity deal if he could go back in time
- Elon Musk said Tesla only makes the Model S and Model X for 'sentimental' reasons. Here's why I'll miss them if they go away.
- Tesla reveals the latest version of its solar roof, aims for 1,000 installations per week within a few months
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See Also:
- Elon Musk said he wishes Tesla's Model 3 were cheaper, even though customers weren't that interested in its least expensive version
- Lawyers for the family of a man who died in a fiery Tesla Model S crash are calling the vehicle a 'death trap' in a lawsuit against the company
- Elon Musk said he probably wouldn't support Tesla's controversial SolarCity deal if he could go back in time
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SEE ALSO: 149 Tesla, classic muscle, and luxury cars that were seized by the FBI earlier this year just went up for auction, selling for $8.23 million
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