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Mobile Service Operator NCA boss expresses satisfaction with quality of voice service

Tevie said the quality has improved due to the "stringent" measures the authority has put in place to ensure that service providers deploy the best of technologies to improve the service they offer.

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The Director-General of the National Communications Authority (NCA), Williams Mathew Tevie, has expressed satisfaction with the quality of voice and data service provided by the mobile service providers in the country.

Tevie said the quality has improved due to the "stringent" measures the authority has put in place to ensure that service providers deploy the best of technologies to improve the service they offer.

According to him, sanctions were one of the tools used to ensure that the service providers give off the best of service.

"I am sure you will agree with me that the service quality has improved over the years because of the stringent measures the NCA has put in place to make sure that the quality is really improved in terms of making sure the various technologies are employed within the deliver proper service to the consumer," he told journalists at a symposium organised by the authority under the theme:"The Role of Regulation and ICT Development."

"We have been giving out fines. For example, we have giving fines out to MTN, to Vodafone, to Tigo, Airtel for not doing certain things in certain areas. For example, they have certain obligations, and if they don't meet those obligations, it affects the consumer," he added.

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Tevie said the NCA continuously measures the performances of the mobile service operators to ensure that they improve their service.

"In the coming weeks, in the coming month, in the coming years, we will give fines so long as they don't meet the obligations they are supposed to meet," he said.

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