ECG defends allegedly dubious contract with CB Electronics

Public Relations Officer of the Electricity Company of Ghana, William Boateng has refuted assertions that a Chinese electronics company contracted by the ECG to run its prepaid meters is ripping customers off by overbilling them.

According to pulse.com.gh’s sources in the ECG, the electronics company, CB Electronics was contracted to provide prepaid meters to customers on a Build Operate and Transfer basis.

According to the source, management of ECG dubiously renewed CB Electronics’ contract when it ended this year.

“ When it was time to transfer to ECG our management dubiously renewed their contract, now the Chinese get a percentage of the credit that are purchased”, the source said.

CB Electronics is also said to be in charge of billing, which is difficult to monitor because the entire operation systems of the company is in Chinese.

“Everything of this Chinese company is in the Chinese language including the interface their Technicians use to resolve meter issues in our various offices.”

Responding to these assertions, William Boateng concurred that the ECG has a contract with CB Electronics, but sought to clarify the extent to their operations.

According to him, CB Electronics are solely responsible for providing and servicing a fraction of the meters in the system. They are however not responsible for billing.

“ CB Electronics are not in charge of billing. That is solely done by the ECG. CB Electronics was contracted many years ago to provide pre-paid meters to Dansoman and its environs. The contract is even about to end in two months. They are preparing to hand over.”

He totally refuted assertions that the Chinese company is ripping Ghanaians off. “They are operating a Build Operate and Transfer system”, he stressed.

He added the current billing problems cannot be attributed to CB Electronics in anyway.

“The current issues with electricity billing has nothing to do with CB Electronics. How can a company that is only responsible for providing only a small fraction of the meters provided to the whole country be responsible for a nationwide challenge. As I said CB Electronics is not in charge of billing.”

He emphasized that the ensuing problem of overbilling is a result of wrong inputs by ECG staff into the company’s Customer Management System software.

“ The issue of overbilling as I have said over and over again, is a CMS issue. It has to do with wrong inputs and computation. It has nothing to do with CB Electronics, whose contract has ended anyway. They will be handing over in two months”, William Boateng told pulse.com.gh.

ECG defends allegedly dubious contract with CB Electronics

Public Relations Officer of the Electricity Company of Ghana, William Boateng has refuted assertions that a Chinese electronics company contracted by the ECG to run its prepaid meters is ripping customers off by overbilling them.

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