Pulse.com.gh logo

Public Utility Workers Union Bear with confrontations from customers, PURC tells Utility workers

The utility workers on Monday complained of attacks from the general public over anomalous electricity bills.

  • Published:

The Public Relations Officer of the Public Utility Regulatory Authority (PURC), Nana Yaa Jantuah, has asked public utility workers to bear confrontations with customers.

The utility workers on Monday complained of attacks from the general public over anomalous electricity bills.

Deputy General Secretary of the Public Utility Workers Union (PUWU), Michael Nyantakyi, said on Accra based Joy FM that the attack has been intense following a confirmation of the anomalies by the Public Utility Regulation Commission.

“The people come direct to the office, they talk, they abuse the staff and there are two instances like that,” he said.

Nyantakyi said in the Kade area, “they [community members] chased our people, some with even machete and then recently at Adjei Kojo in Ashaiman, our people where physically assaulted.”

According to him, people make “direct references” to PURC’s statement which said consumers of electricity are being overbilled.

But Jantuah said PURC workers have also come under similar attacks but have taken it in their stride.

“Do they know how unsafe we are as a regulator? There were times customers besieged our offices to attack us - some even went to the point of abusing staff and tearing off their shirts because they had issues.

“I’ve myself been attacked on countless occasion by customers. If they’re indeed talking about dissatisfaction then it’s not the directive that has caused this dissatisfaction – the dissatisfaction has come about because of the astronomical bills people were complaining about.

“We’re aware of the confrontations that were bound to come with it. At the time that they were fighting for an increase in tariffs, we gave them against all odds; they should learn to bear with the confrontations in the same manner.”

At a press conference on Monday, General Secretary of PUWU, Mr Ato Kwamena Bondzi-Quaye gave PURC a seven-day ultimatum to retract its directive to the ECG to suspend the use of the new billing software. 

However, Jantuah said that “will not hold water,” saying it will remain in force.

“Have they asked why it took us so long to come up with the decision? She quizzed. “It took us so long because we did a thorough work on it before taking that bold step.”

Do you ever witness news or have a story that should be featured on Pulse Ghana?
Submit your stories, pictures and videos to us now via WhatsApp: +233507713497, Social Media @pulseghana: #PulseEyewitness & DM or Email: eyewitness@pulse.com.gh.

Recommended Articles

Recommended Videos

Top Articles

1 Donor Support World Bank injects $60m into Ghana’s energy, tourism sectorsbullet
2 Menzgold Ghana Don't deposit money with Menzgold – BoG cautions public...bullet
3 Investment banks in Ghana Top 5 investment banks in Ghana and why...bullet
4 Number 12 Panic withdrawals hit savings & loans company following...bullet
5 How to make money online Online jobs; how to make money on...bullet
6 Ponzi schemes in Ghana These investments are Ponzi schemes in...bullet
7 Tax Policy Government not planning to increase VAT, MP...bullet
8 Salaries In 2018 Here are the dates public workers will be...bullet
9 Education Top 5 private high schools in Ghana according...bullet
10 Cost of Fuel IES predicts increase in fuel prices this...bullet

Top Videos

1 Money Alert Meet Africa's richest womanbullet
2 Forbes 2018 Africa's billionaires rich listbullet
3 Dr Joseph Siaw Agyepong Nobody can collapse my company – JOSPONGbullet
4 Plane Crash Starbow suspends operations following plane crashbullet
5 New Discovery Ghana discovers new mineral, lithium in commercial...bullet
6 Support Finance minister buys Kantanka carbullet
7 Tech 6 reasons you should buy an iPhone SE instead of any of...bullet
8 Bozoma Saint John 10 quotes from Uber top official,...bullet