In America How a CEO hires over breakfast

An American CEO's hiring method sees him take candidates out to breakfast, and have the restaurant purposefully mess up their order.

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play Walt Bettinger, CEO of Charles Schwab, an investment, retirement and financial services company in the USA says that when hiring, he's most concerned with character and the kind of person the job candidate is. (alumni.du.edu)
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An American CEO's hiring method sees him take candidates out to breakfast, and have the restaurant purposefully mess up their order.

Walt Bettinger, CEO of Charles Schwab, an investment, retirement and financial services company in the USA told the New York Times that when hiring, he's most concerned with character and the kind of person the job candidate is.

“I'll ask questions like, 'Tell me about the greatest successes in your life,'” he says.

“What I'm looking for is whether their view of the world really revolves around others or whether it revolves around them. And I'll ask them about their greatest failures in their life and see whether they own them or whether they were somebody else's fault.”

He will invite a job candidate to breakfast, but he arrives at the restaurant early, pulls the manager aside, and says, “I want you to mess up the order of the person who's going to be joining me. It'll be OK, and I'll give a good tip, but mess up their order.”

Speaking to the New York Times, he says he does that to see how the person responds.

“That will help me understand how they deal with adversity. Are they upset, are they frustrated, or are they understanding? Life is like that, and business is like that. It's just another way to get a look inside their heart rather than their head.”

While everyone makes mistakes, Bettinger says: “the question is how are we going to recover when we make them, and are we going to be respectful to others when they make them?”

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