Hit Refresh: The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone
Satya Nadella:
One of the things that we definitely look to do is to make sure that things like these unconscious bias training are not just checkbox items for people but are really learning moments because, in some sense, life’s experience is what helps us develop increasing levels of empathy. And empathy is not just a nice thing to have, it’s an existential thing for us because we are in the business of meeting unmet, unarticulated needs of customers.
Matt Stuart: Do you worry about any of those biases being preprogrammed into any of the AI apps or other things that are being developed?
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Nadella: