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Di Asa Queen should have bought extra seat - Emirates Airline reacts

November 21, 2019 10:34 AM

The management of Emirates Airline has clarified issues regarding the inability of the 2019 Di Asa winner to board one of its flights to Dubai.

Emirates Airline reveals why Di Asa Queen couldn’t board Dubai flight

The airline said Precious Mensah, popularly known as PM, wasn’t allowed to board the plane for safety reasons.

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Emirates suggested the organisers of the Di Asa competition should have purchased extra seats for her.

In a statement, the airline said it is an industry practice for passengers who cannot be accommodated in a single seat due to their size to only purchase extra seats.

"We respect our customers' privacy and cannot discuss specific customer details or cases. Emirates places the highest standards on in-flight safety and as part of this, it is a requirement that all passengers are safely and comfortably seated with their seatbelt fastened,” the statement reads, as quoted by Joy News.

“An industry practice for passengers who cannot be accommodated in a single seat due to their size is for them to purchase an extra seat for their own safety and comfort, should a seat be available.”