MTN denies staff involvement in mobile money fraud

It has emerged that some staff of mobile telecommunication companies are accomplices in mobile money fraud.

General Manager of Mobile Financial Services at MTN, Eli Hini said no employee of MTN had ever been implicated in fraudulent activities.

Fraudsters arrested by the Cyber Crime Unit often include staff of these telecom companies who illegally infiltrate the database of the companies they work for, and use the information to commit mobile money fraud.

These workers, without authorization, access the database of mobile money merchants, where they change the registration details of customers in order to withdraw money from their accounts.

They subsequently reset the number with the money to a new owner in the database, which gives the new owner access to change the PIN and withdraw monies.

They then acquire new SIM cards and use the pins to withdraw monies from merchants.

The Director in charge of the Cyber Crime Unit of the Ghana Police Service, Chief Superintendent Dr. Herbert Gustave Yankson, said even though cases are reported, the Unit is only able to prosecute only 10 per cent of such cases.

But the MTN boss in an interview on Accra-based Citi FM dismissed suggestions by the Cyber Crime Unit adding that his outfit and other telcos are failing to cooperate to address the challenge.

"None of our staff has been arrested and let me put it on record that our staff are not involved in protecting these fraudsters and no one is working behind the scenes to assist these fraudsters," he said.

He stated that "The partnership between us and the Police is unquestionable. We took the first step to educate and build capacity for the Police Service so they will be able to understand the modus operandi of these fraudsters so that they can also support us in the fight against fraud,  so for them to say that we are not cooperating is not the right picture."

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