The Head of Corporate Communications at Ecobank, Ghana and Anglophone West Africa (AWA), Rev Patricia Sappor said the staff were disengaged because most clients are migrating to their digital platforms.
The Head of Corporate Communications at Ecobank, Ghana and Anglophone West Africa (AWA), Rev Patricia Sappor said the staff were disengaged because most clients are migrating to their digital platforms.
“We have disengaged some of our outsourced staff due to most of the clients moving onto our digital platforms. We have our Masterpass QR which makes prompt payment possible, POS, ATMs, the Ecobank App and internet banking.”
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With effect from yesterday, 4th September 2017, the staffs, including front and back office branch executives and other departments spread across the country were asked to go home.
She added that the bank is seeing a reduction in the face to face interactions. “We are downsizing because of our digital channels.”
She said their permanent staffs are still at work.
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The move will also lead to the reduction of the bank’s branches from 77 to 67 across the country.
She explained that “some areas have branches just about 200 metres away from each other. It is prudent for the bank to merge.”
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