Amazon's reputation is taking a beating from all sides. Here's what a reputation expert says it should do to turn things around. (AMZN)

Amazon's reputation is slipping, at least, that is, according to the latest version of the Reputation Institute's annual RepTrak ranking, which was released on Thursday.

The company notably lost the top spot in the retail category to Barnes & Noble and fell to second place.

Among all companies globally, Amazon fell from 18th to 23rd place. It was the top company in the US from 2014 through 2016 but is now 10th.

Many of the listed companies fell in the ranking year-over-year. The Reputation Institute determined its ranking from a survey of 10,000 individuals, saying that it "quantifies the emotional bond stakeholders have with leading companies and how these connections drive supportive behavior"

Amazon's reputation fell in all of the categories measured by the survey, but it was hit especially hard with regards to — essentially, how it gives back to its community — and how it treats its workers.

It's not a complete surprise. Amazon, especially when it comes to issues in its workplace, has taken a constant barrage of hits from high-profile figures like Sen. Bernie Sanders, who often holds the company up as a villain of capitalism. Sanders has focused on reports around the large number of Amazon employees who rely on food stamps and the conditions inside the warehouses where the company fulfills orders.

Fox News host Tucker Carlson has recently addressed Amazon on his show using many of the same criticisms — a sign that Amazon's reputation decline is not limited to one side of the political spectrum.

Amazon hasn't taken it lying down. The company wrote a blog post addressed to Sanders on August 29, calling his statements "

Amazon may have to do more than that, however, according to Ana Angelovska, a research director at the Reputation Institute. Amazon needs to "own the conversation," she told Business Insider.

"If they don't take that narrative and make it their own and create a positive reality, within their company that they can then talk about, it will really be a difficult area for them moving forward in terms of their reputation," she said.

This week, Sanders introduced legislation aimed at forcing huge companies like Amazon to pay their employees better wages. The bill is called Stop Bad Employers by Zeroing Out Subsidies, or "Stop BEZOS." An Amazon spokesperson declined to comment on Sanders' bill.

Still, a large percentage of the public that the institute surveyed had no opinion, Angelovska said.

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