NCA sanctions Vodafone for poor service

The NCA has therefore directed all operators to improve their coverage in some localities in the region by December this year.


The National Communications Authority (NCA) has sanctioned telecom operator, Vodafone for failing an aspect of the authority’s quality of service test conducted in the Eastern region this year.

This was revealed in a latest development released by the NCA after testing all the telcos in the country except Expresso on various quality matters in the Eastern region in August 2015.

According to NCA, Vodafone failed the call set up time test conducted in the region.

However, even though other telcos like Aitel, and Glo had call setup delays, Vodafone was the only one sanctioned.

Meanwhile, MTN and Glo were assessed to give ‘GOOD’ speech quality. But Vodafone and Airtel were assessed to give ‘FAIR’ speech quality.

Tigo was assessed to give “POOR” speech quality in the Eastern region. All operators were in compliance in tested towns with the signaling congestion threshold of less than 1 percent (1%).

The test was conducted in 9 towns in the Eastern region including Akosombo, Kade Nkawkwaw, Nsawam, Yilo Krobo and Koforidua among others.

The tests bordered on the congestion Rate, Call Drop Rate, Voice Call Audio Quality and  Coverage Signal Strength of the various telcos among others.


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