Customers have complained incessantly about what they suspect to be gross over- charges by the Electricity Company of Ghana.
Deputy Minister of Power, John Jinapor has clarified the anomalies in the charges of electricity consumption in the country,
Customers have complained incessantly about what they suspect to be gross over- charges by power distributor, the Electricity Company of Ghana.
Some customers who called into the CITI Breakfast Show, Thursday morning, cited situations when they bought credit that would normally last them a month, but burnt out in one week, even though they were using the same appliances.
Conceding that they expected increases in the charges of utility as announced by the Public Utilities Regulatory Commission in December, the rate at which their electricity credits is running out is abnormal.
Responding to the complains, John Jinapor said, the Power Ministry has supervised the refund of money to such customers in various regions in the country.
" Our attention has been drawn to the issue and we have taken steps to compensate customers who have such issues. We however have to take note that tariffs have gone up so people must not expect to pay the same amount for electricity. But there are some people who buy credit for a month and it runs out in three days, that's abnormal and we are compensating them."
Mr. Jinapor asked members of the general public not to hesitate in reporting such abnormalies to the Public Utilities Regulatory Commission for proper investigation and redress.
Reports reaching Pulse Business is that such abnormalies in bills seem to increase with tariff increases and the ECG's billing systems are upgraded. The Public Utilities Regulatory Commission sanctioned a 59% increase in tariffs in December 2015.
Deputy Power Minister, John Jinapor assured Ghanaians that the situation is not deliberate and will be addressed as quickly as possible.