“Going forward, the company intends to ensure that all ECG payment metering system will be smart devoid of customers visiting vending points, but instead utilizing a mobile application to purchase credit online.”

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“Some of our customers on credit meters can also receive their bills and pay their bills through the mobile application,” he added.

He was certain this new development will help avoid a recurrence of the current challenges ECG is facing with some of its prepared systems in the country.

Some customers of the ECG in Accra are finding it difficult to purchase prepaid credit for their meter, due to technical hitches with their servers.

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For more than 3 days over 30,000 customers of ECG, who use prepaid metres, have been unable to get refills from third-party vendors for the past three days.

But the Head of Communications at ECG, William Boateng, said their IT experts are working on the problem.

This has led to many customers demanding that better technology is used in service delivery especially by state agencies.

The ECG still use manual methods in most of its operations.

But Appiah believes that the decision to introduce the official mobile app will help address these challenges.