Abuse Staff of Kenya Airways heckle female passenger for questioning them

In a video shared on Facebook by one Pearlyn Adwoa Budu, the staff can be seen preventing a woman who questioned them from boarding the flight.

  • Published:
24/7 Live - Subscribe to the Pulse Newsletter!

The ground staffs of Kenya Airways at the Kotoka International Airport (KIA) at Accra in Ghana have been caught on video abusing and preventing a female passenger from boarding a flight.

In a video shared on Facebook by one Pearlyn Adwoa Budu, the staff can be seen preventing a woman who questioned them from boarding the flight.

Pearlyn Adwoa Budu narrated that “flight was delayed by about two hours at this point, no announcements, no apology from KQ. At this point, passengers were understandably upset.”

READ ALSO: Why women make good bosses

“This woman said to the ground staff that it was 'Nkwasiasem' (nonsense)... that's what ended in her being ejected from the flight in this manner. 12.09.2017 Accra to Nairobi. Absolutely disgusting. They were physically preventing her from boarding. #kenyaairwaysabuse.”

This led to reactions from social media users.

On Facebook Jemila Wumpini Abdulai called on Kenya Airways to take their customer service more seriously.

READ ALSO: Contract of UT, Capital bank workers abrogated

“Kenya Airways - we are barely done with KLM Royal Dutch Airlines, you really want us to get started with you? This is someone's aunt, daughter, mother, sister - a human being. So disrespectful, how dare you! Customer service must be taken seriously for the simple fact that the other person is a person. Human.”

Meanwhile, Kenya Airways has indicated in a Facebook post that they are investigating the incident.

“Our attention has been drawn to a video on social media showing a lady being heckled while attempting to board a Kenya Airways flight from Accra, Ghana on 12th September 2017. We have immediately initiated investigations into the matter and will follow through to a fair and proper conclusion; including necessary sanctions to all offending parties.”

“We have identified the lady in the video, retrieved her contact details and are currently making efforts to reach her. Kenya Airways condemns all abusive and violent behaviour and will continue to join you and the rest of the world to promote safety and respect in society,” the statement concluded.

Watch the video below:

Do you ever witness news or have a story that should be featured on Pulse Ghana?
Submit your stories, pictures and videos to us now via WhatsApp: +233507713497, Social Media @pulseghana: #PulseEyewitness & DM or Email: eyewitness@pulse.com.gh.

Recommended Articles

Recommended Videos





Top Articles

1 Job Application How to write a CV that gets interview callsbullet
2 Bank of Ghana Here are the banks with the best deposit rates in Ghanabullet
3 2018 Budget 100,000 graduates to be employed in 2018 will earn...bullet
4 2018 Budget Statement Gov't must withdraw 2018 budget - Minoritybullet
5 Roads and Highways Minister closes down Buipe, Yapei bridges...bullet
6 2018 Budget Ghana's 2018 budget statement translated into 7...bullet
7 Taxes In Ghana 3% VAT flat rate takes off in July 1bullet
8 Ken Ofori-Atta Finance Minister hints of NIB, ADB mergerbullet
9 Yolanda Cuba Vodafone CEO scores Akufo-Addo government...bullet
10 Banking In Ghana NIB and ADB to merge?bullet

Top Videos

1 Entrepreneurship How to be resourceful as an entrepreneurbullet
2 Entrepreneurship Creating Success Systems | StartUpSchoolbullet
3 Entrepreneurship Failure- How To Deal With It | StartUpSchoolbullet
4 Entrepreneurship How To Get Ready To Get Started | StartUpSchoolbullet
5 Vodafone adbullet

Business