British Airways passengers agitated over poor services

quist 11:11 - 29 July 2016

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The complaints of the customers include delays in flights, lack of permanent stands, old aircrafts, and poor customer service on flight.

About 400 Ghanaian customers of British Airways have signed a petition seeking for the airline to improve its services.

The customers describe the airline’s services as below par and in need of urgent improvement.

The Ghana UK-based Achievement Awards Foundation has demanded that the airline halts the use of terminal three at the Heathrow Airport for flights to Ghana.

The petition, that was signed on behalf of all travellers to Ghana by the Ghana UK-Based Achievement Awards Foundation said, amongst other things that “Though British Airways charges some of the highest rates, the types of aircrafts provided by the airline is below par.”

They therefore charged management of the company to, as a matter of urgency, improve their service as it may be a deterrent to business travellers travelling between Ghana and the UK.