ECG to disconnect customers with unpaid bills and clamp down on illegal connections from Nov 9-27

The Electricity Company of Ghana (ECG) will begin disconnecting customers with unpaid electricity bills from Monday, November 9, as part of a nationwide revenue mobilisation exercise scheduled to end on November 27, 2026.

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The exercise will target customers across residential, commercial and industrial categories, as well as Ministries, Departments and Agencies (MDAs) with outstanding bills.

“This exercise will be monitored by special teams who will apprehend and prosecute customers who have connected electricity illegally, or attempt to interfere with the exercise, or undertake illegal self-reconnection after disconnection,” it said.

ECG said the exercise would be monitored by special teams tasked with identifying customers who have illegally connected electricity or attempt to obstruct the operation.

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The teams will also apprehend and prosecute customers who illegally reconnect their electricity supply after being disconnected.

ECG warned customers with outstanding bills to settle their debts to avoid being disconnected and having to pay reconnection fees.

It further advised customers who cannot access their bills to visit the nearest ECG office for assistance.

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The company encouraged the public to use its approved payment channels, including the ECG Mobile App, to settle their bills.

The revenue mobilisation exercise will run from Monday, November 9, to Friday, November 27, 2026.