Energy Minister orders probe into fast depletion of ECG prepaid credit

The Minister of Energy and Green Transition, Dr. John Abdulai Jinapor has directed the Electricity Company of Ghana (ECG) to investigate widespread complaints from consumers that prepaid electricity credit is running out unusually fast.

The Ministry’s Spokesperson, Richmond Rockson, said the government has taken notice of the concerns being raised by customers across the country. According to him, the sector Minister, Dr Jinapor, has instructed ECG to probe the matter and submit a comprehensive report within seven days to guide further action.

“The Minister of Energy and Green Transition Hon. Dr. John Abdulai Jinapor has taken notice of these complaints and has directed ECG to investigate and provide a report to him within 7 days for further action,” he wrote in a post on X.

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The complaints have sparked significant reactions on social media, where consumers have expressed frustration over what they describe as rapid depletion of their prepaid credit. Many users claim that small top-ups are being exhausted within days despite minimal electricity use. Some have alleged that the meters are faulty, while others suspect hidden charges or billing errors.

Analysts have suggested that the issue could be a mix of technical faults, household wiring inefficiencies, or incorrect tariff application. Meanwhile, ordinary consumers continue to share personal experiences online, amplifying calls for urgent government action.

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The Ministry’s directive for ECG to submit a report within seven days is expected to shed light on the cause of the complaints and restore public confidence in the prepaid metering system.