How to deal with a difficult person

Life throws us all sorts of hooks from left, right and centre. Your ability to ride above them will stand you out.

Most people will get on your nerves as you interact and relate with them. The main thing is not to win the war, but to win the relationship.

You must understand that most times, they are hurting and they only way they can express themselves, is to try to hurt others.

1. Be calm: Do not let your emotions get the better part of you. Hold yourself in.

2. Smile: A soft smile will turn away every wrath.

3. Listen: If you listen attentively you will understand their point of view.

4. Be polite: Your response will determine what shape the incident will take. Always remember that the quiet person in every relationship wields more power.

5. Distraction technique: Subtly take their attention away from the issue at hand.